Medline Air Invoice EDI110 to D2L Failure
Medline Air Invoice EDI110 Error
ERROR: Chain.io Flow: logical_fail – ILL – Send Medline Air Invoice EDI110 to D2L
CAUSE: Various – Generally a missing data field that needs to be updated on the shipment/consol record
HANDLED BY: EDI Support Team
SUPPORT PROCESS Summary: Determine which field is missing data based on the ticket details. Edit shipment/consol adding/modifying the data. Re-trigger the invoice by adding the ATH event to the Receivables file. Confirm invoice processed successfully in the chain.io portal.
NOTE: The invoice may be in either the ‘MAS’ or ‘ILL’ company environment. This can be determined by the error name on the ticket opened.
DETAILED STEPS:
- Open the shipment in the proper environment (MAS or ILL); update/add missing data field and save the job.
- In Receivables, open the Invoice in question and navigate to the workflow and tracking/events tab. Right-click on the grid section, choosing ‘Add New Event’
- Enter ‘ATH’ as the event code (Authorize) and then ‘Add Event’. Save the record to trigger the invoice to D2L.
- Confirm the invoice processed successfully in the chain.io portal, by viewing the file status as ‘pending’ (this means the invoice was sent successfully and we’re now waiting for the EDI997 to be returned by D2L.)
- Close the support ticket by marking as ‘Closed’, adding your name as the Agent and adding the Tags ‘RESOLVED’ and ‘MEDLINE INV’.
