Medline CIV Failures Support Process

Chain.io Flow: logical_fail - Receive Medline CIV (ILL)

ISSUE: Error notification from Chain.IO Map that a Medline CIV message has failed to upload to CW

CAUSE: Examine Chain.IO flow log (linked in message) to find failure reason(s); Generally, there is a missing required field from Medline’s CSV file

HANDLED BY: EDI Support Team

SUPPORT PROCESS Summary: Determine which required fields the CIV that failed is missing by reviewing the process Log within the related chain.io Flow. Send email to ProductTariffClassifications@medline.com , with Barbara Chronopoulos, Sarah Warrington and Meredith Franklin in copy, (bcc: to Debbie Strojan for documentation purposes) advising the Invoice Numbers that failed and their missing required data. Those persons should get with Medline to review missing data, and Medline should send in an updated CSV with proper data.

NOTE: As of Jan 6, 2025 CIV files are processed only into the ILL CW environment.

DETAILED STEPS:

Click Link in ticket to review Log and determine which required fields were missing, preventing the Commercial Invoice from being uploaded into CW.

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Within the portal link:

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2. Email ProductTariffClassifications@medline.com , Barbara Chronopoulos, Sarah Warrington and Meredith Franklin about Invoices that failed, using the below template:

Hi All,

We have processed today’s CIV (12/20) and the below invoices were rejected due to the reasons shown:

6000014-2412-032 – missing Part_Description
723125672198847240863724086572 – missing Part_Description, HTS_Dutiable, Country_Of_Origin
FKS-3130-24 – missing Part_Description, HTS_Dutiable, Country_Of_Origin

Please let me know any issues or questions,

Thanks,

[Your Name]

Close the support tickets, after assigning them to yourself, and adding the tags ‘RESOLVED’ and ‘MEDLINE CIV’